Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Amazing Junk Removal LLC ("we," "our," or "us") respects your privacy. This Privacy Policy outlines the types of personal information we collect when you visit our website (amazingjunkremoval.com), request a hauling quote, submit photos of your items, or communicate with our dispatch crew.

2. Information We Collect

We only collect information necessary to provide accurate hauling estimates and deliver dependable junk removal services:

• Contact Information: Your full name, mobile telephone number, email address, and physical pickup address / ZIP code.
• Job Details & Photographs: Descriptions of items you want removed and photos you upload to help us evaluate truck volume. Uploaded photos are used solely for job estimation and route planning.
• Payment Details: When you pay upon job completion, card transactions are processed securely by PCI-DSS compliant payment gateways (e.g., Square or Stripe). We never store full card numbers on our local servers.
• Technical & Usage Data: IP address, browser type, device information, and pages visited, collected through privacy-conscious analytics tools to optimize website speed.

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

• To contact you via phone call or SMS text with your requested junk removal quote.
• To dispatch our hauling truck and crew to your location during your scheduled service window.
• To send appointment confirmation reminders and arrival notices ("our truck is 20 minutes away").
• To process payment and email or text your receipt.
• To invite you to share feedback or review our service after completion.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. Period. We never share your phone number or data with third-party telemarketers or data brokers.

We share data only with trusted service providers who assist our operations under strict confidentiality obligations:

• Dispatch & Scheduling Software: To assign work orders to our truck crews.
• SMS & Telephony Providers: To deliver quote texts and arrival updates.
• Payment Processors: To complete credit card transactions at job completion.

5. SMS Communications & TCPA Compliance

If you provide your mobile phone number and opt in to receive text messages, you agree that Amazing Junk Removal may send you SMS messages regarding your quote, appointment updates, and job confirmations.

Consent to receive text messages is not a condition of purchase. You can opt out at any time by replying STOP to any text message from us. Standard message and data rates may apply.

6. Data Retention & Security

We retain customer contact records and invoice history as required for accounting, tax, and warranty purposes (typically up to 7 years). Uploaded junk pile photos are purged from our active dispatch database within 90 days after service completion. We employ industry-standard SSL/TLS encryption across all web traffic.

7. Your Privacy Rights (CCPA / CPRA Notice)

Under applicable U.S. state privacy laws (including California Civil Code § 1798.100 et seq.), you have the right to:

• Right to Know: Request disclosure of what personal information we have collected about you.
• Right to Delete: Request deletion of your personal data, subject to legal record retention requirements.
• Right to Correct: Request that inaccurate personal data be updated.
• Right to Non-Discrimination: We will never deny service or charge different prices for exercising your privacy rights.
• Notice of Non-Sale: We do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us at privacy@amazingjunkremoval.com or call (973) 555-5865.

8. Children's Online Privacy (COPPA)

Our website is intended for adult property owners, tenants, and business managers. We do not knowingly collect personal information from children under 13.

9. Contact Us Regarding Privacy

If you have questions about this Privacy Policy or wish to request data deletion, please contact: